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<來源網址>https://cpc.ey.gov.tw/en/4212D8C5A29ACA5F/ff87544b-5a5b-40f0-9f14-ba06c282dc4a
<標題>2025 Joint Inspection Results of Commercial Establishments at Key Transportation Hubs
<內容>To protect the rights of consumers, the Executive Yuan’s Department of Consumer Protection (hereinafter referred to as “DCP”) conducted joint inspections of commercial sites at key transportation hubs (hereinafter referred to as “the sites”) between October and November 2025. The inspections covered airports, high-speed rail stations, Taiwan Railway stations, and metro stations in Taipei City, New Taipei City, Taoyuan City, Hsinchu County, Yunlin County, Tainan City, and Kaohsiung City, totaling 14 sites. Inspection results indicated that all sites had installed Automated External Defibrillators (hereinafter referred to as “AEDs”). For sites with regulatory violations or deficiencies, the DCP requested the competent authorities to require the operating entities to make corrections in accordance with the law, either by exercising their authority or by supervising local governments.Given that Taiwan High Speed Rail stations, Taiwan Railway stations, and metro stations are major transportation hubs with high volumes of pedestrian traffic, the failure of emergency medical equipment (AEDs) or safety devices (such as emergency call systems) in the event that members of the public feel unwell and require assistance could pose a risk to their safety. To understand the current status of installation, maintenance, and related management systems for AED emergency medical equipment and safety devices at key transportation hub commercial sites, the DCP conducted inspections between October and November 2025. The inspections were carried out together with the Railway Bureau and Civil Aviation Administration of the Ministry of Transportation and Communications (hereinafter referred to as “MOTC”), along with local government transportation and building management units, Consumer Ombudsmen, and other relevant authorities. The inspections focused on emergency medical equipment and related management measures, as well as safety devices. The results are as follows:I.Emergency medical equipment and related management measures: Eleven sites were non-compliant, primarily due to deficiencies in AED installation and management:(I)AED signage non-compliances: Eleven sites, including cases where the signage color was not red, the height from the ground was insufficient, or AED signage was not provided at key entrances.(II)Incomplete online registration of AED information: Nine sites.(III)AED alarm malfunction: Two sites.(IV)AED location not labeled on site floor plans: Two sites.II.Safety devices: Three sites were non-compliant, all due to emergency call systems in public restrooms failing to sound an alarm when activated.Regarding the results of these inspections, the DCP has requested the MOTC and the Ministry of the Interior (hereinafter referred to as “MOI”) to continue handling the matter in accordance with the law. In addition, the DCP has requested the MOTC to strengthen regulatory guidance on the maintenance and management of AED emergency equipment at key transportation hubs and to conduct inspections of these sites. The MOTC is also to assist the relevant operating units in ensuring compliance, while paying attention to the education and training of site managers and on-site staff to improve their proficiency in using emergency equipment so they can be prepared for emergencies. Furthermore, the DCP has requested the MOI to supervise local building management units to enhance the oversight and inspection of safety devices at various consumer sites within their jurisdiction, thereby ensuring consumer safety.The DCP reminds consumers to pay attention to the location of AED emergency equipment and safety devices when using transportation services or facilities at such sites, in order to safeguard their personal safety and consumer rights.
<上版日期>115-01-13
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<來源網址>https://cpc.ey.gov.tw/en/4212D8C5A29ACA5F/9ec9dcbf-e280-49cd-9397-3043ecf14fc6
<標題>DCP Actively Assists in Handling the Consumer Dispute Involving True Yoga Fitness
<內容>In response to the public announcement of the cessation of business by True Concept Limited (hereinafter referred to as “True Yoga Fitness”), the Executive Yuan’s Department of Consumer Protection (hereinafter referred to as “DCP”) convened a meeting on October 8, 2025, with relevant authorities including the Ministry of Sports, the Financial Supervisory Commission (hereinafter referred to as the “FSC”), the Ministry of Digital Affairs, banks, and local government consumer ombudsmen to discuss the matter. The FSC was requested to coordinate with various financial institutions to adopt a convenient and consumer-friendly approach for consumers applying for payments from the performance guarantee trust account and credit card disputes. The goal is to make favorable and lenient assessments and handle the matter as consistently as possible, and to provide a consumer consultation contact to facilitate consumers’ inquiries about related matters. The central governing authority, the Ministry of Sports, was further requested to cooperate with local governments to properly handle this consumer dispute.The DCP and relevant authorities have taken appropriate measures in response to this consumer dispute. Consumers whose memberships have not yet expired or who still have remaining classes before the expiration of their training services contract can safeguard their rights through the following channels:I.Consumers who meet the performance guarantee conditions may apply for a refund of the trust funds:In accordance with Matters to Be Recorded in Point 22 of the Mandatory and Prohibitory Provisions of Standard Contracts for Fitness Centers, True Yoga Fitness paid a guarantee deposit to Sunny Bank to open a trust account. Members who meet the performance guarantee conditions may follow the procedures and required documents for refunds to trust account beneficiaries as announced by Sunny Bank Ltd. (website:https://www.sunnybank.com.tw/net/Prg/NewsInfosView/967). For any related questions, please contact the Trust Department of Sunny Bank via their service hotline.II.Consumers who made purchases using credit cards are advised to file a claim for disputed credit card transaction as soon as possible. The handling principles are as follows:(I)The deadline for cardholders (consumers) to file a dispute:According to the regulations of international card organizations, there are time limits for credit card dispute refund applications. Cardholders must file a dispute with the card issuer within 120 calendar days from the date the service provider ceases to provide services and within 540 calendar days from the date of transaction settlement, providing specific evidence for the services not received.(II)Cardholders (consumers) should attach the following documents when filing a dispute:1.A copy of the membership agreement signed with True Yoga Fitness and a personal data usage consent form signed by the member.2.If purchasing classes, the consumer must attach a Class Confirmation Form and a Record of the Most Recent Class.3.Dispute declaration from the card issuer.(III)The FSC has instructed all credit card issuers to announce information such as cardholder inquiry hotlines and required documents for filing disputes on the homepage of their official websites. The FSC has also requested the Bankers Association of the Republic of China to place the inquiry hotlines of each issuer on its official website (https://www.ba.org.tw/PublicInformation/Detail/5539?enumtype=ConsumerType&type=CreditInfo) to facilitate consumer queries and questions. Consumers with any related questions can contact the card issuer’s service hotline for assistance.III.Class action lawsuit: The DCP has actively coordinated with reputable consumer protection groups to file a class action lawsuit in this case. Currently, the Consumer Protection Association in Taiwan (CPAT) has expressed its willingness to take on the class action lawsuit.IV.Dedicated section: The DCP has created an Information Section for the Cessation of Business of True Yoga Fitness on the website of the Consumer Protection Committee, Executive Yuan(https://cpc.ey.gov.tw/Page/4166EDEC1682E352), where consumers can search for relevant information.The DCP will maintain close contact with relevant authorities and local government consumer ombudsmen to continuously follow up the subsequent handling status and safeguard consumer rights.
<上版日期>114-10-22
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<來源網址>https://cpc.ey.gov.tw/en/4212D8C5A29ACA5F/c5095b88-380d-4f70-986a-130f815794f5
<標題>DCP Releases 2024 National Consumer Complaint and Mediation Case Statistics Report
<內容>According to Executive Yuan’s Department of Consumer Protection (hereinafter referred to as the DCP), the number of complaints and mediation cases in 2024 amounted to 77,293 cases in Taiwan, decreasing by 1,389 cases from 78,682 cases in 2023. In 2024, first-time complaints amounted to a total of 61,291 cases, accounting for almost 80% of all consumer complaint and mediation cases in Taiwan. The top five categories of consumer complaints were “Online Games,” “Shipping and Logistics,” “Food Products,” “Clothing, Leatherwear and Shoes,” and “Housing,” totaling 17,485 cases and accounting for approximately 29% of all first-time complaints.Among the top five categories, the first four, namely, “Online Games,” “Shipping and Logistics,” “Food Products,” and “Clothing, Leatherwear and Shoes,” maintained the same ranking as the previous year. Except for the “Shipping and Logistics” category, which showed a 9.36% increase from the previous year, the other three categories all witnessed a decrease in the number of complaints. The “Online Games” category recorded the most significant decline in terms of case number. Given that complaints in this category amounted to 7,051 cases in the previous year, the DCP collaborated with the Ministry of Digital Affairs in 2024 to formulate countermeasures and strengthen public awareness campaigns. As a result, complaints in 2024 dropped to 4,463 cases, representing a decrease of 36.7%. In addition, the number of complaints in the fifth-ranked “Housing” category remained largely unchanged from the previous year, showing a slight increase of 0.3%.To prevent consumer disputes, the DCP reminds operators and consumers to pay attention to the following matters:I. Operators are required to strictly adhere to the “Mandatory and Prohibitory Provisions to Be Included in Standard Contracts for Online Game Connection Service,” and fully disclose important contract information such as winning odds and game management regulations. They must also optimize server connection quality to prevent service interruptions during games. Consumers are advised to avoid the use of unauthorized plug-ins for games, which may lead to disputes involving restrictions on gaming rights. Consumers are also recommended to give priority to online games published or distributed by domestic companies to receive appropriate assistance in the event of consumer disputes.II. Food delivery platforms represent an emerging consumer service in recent years. Common types of consumer complaints include non-delivery of meals or goods purchased on delivery platforms, order discrepancies, and issues with the platform's systems or member rights. Operators are recommended to establish standard operating procedures for food delivery and handle customer complaints properly. Before using delivery platform services, consumers should carefully read the relevant terms and conditions regarding rights and obligations, as well as the ordering and delivery procedures. It is advised to check and confirm the meals or goods upon receipt. In case of any doubts about contract fulfillment or membership rights, relevant records and evidence should be retained to facilitate the claim of rights.III. In light of several restaurant food safety incidents in 2024, as well as consumer complaints of feeling unwell after consuming purchased food, operators should ensure compliance with relevant food safety and hygiene regulations and purchase product liability insurance in accordance with the law to safeguard consumer food safety. When purchasing food products, consumers should pay attention to whether the packaging is intact and the labels are complete. Special attention should be given to expiration dates and storage instructions. Consumption receipts should also be retained.IV. Following the advancement of technology, there has been a year-by-year increase in the trend of consumers purchasing a variety of daily necessities online. According to the Ministry of Economic Affairs, the amount of online retail sales in 2024 amounted to TWD653.3 billion, representing a year-on-year increase of 2.65%. According to Article 19 of the Consumer Protection Act, consumers are generally entitled to a 7-day cooling-off period for online purchases, except where otherwise provided by law. Operators should comply with this provision. When shopping online, consumers should pay attention to the terms of service. In the case of defective goods, consumers may also assert their rights under the provisions of the Civil Code regarding liability for defective goods, in addition to the cooling-off period as stipulated in the Consumer Protection Act.V. With respect to housing transactions, the Executive Yuan has approved the Mandatory and Prohibitory Provisions of Standard Contracts for “Pre-sale Housing”, “Readily Available Housing”, and “Rental Housing”. Regulations governing acceptance and inspection, building condition confirmation, warranty liability, maximum deposits for leases, maximum electricity charges, and repairs have been established. Operators should comply with these regulations, and consumers may assert their rights in accordance with the above regulations in the event of a dispute.The DCP will request relevant competent authorities to continuously monitor changes in complaints regarding the goods or services provided by their respective industries, properly handle major consumer disputes, as well as strengthen management, audits, and improvements to relevant regulations.To facilitate consumer complaints regarding individual disputes, the DCP has established an online complaint system (https://cpc.ey.gov.tw/en, click on “Complaining”). Consumers encountering relevant issues may also call the national consumer service hotline “1950” for consultation.
<上版日期>114-06-11
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<來源網址>https://cpc.ey.gov.tw/en/4212D8C5A29ACA5F/f8d60053-539c-4b48-a13e-f61e9accee53
<標題>The Executive Yuan Approves the Mandatory and Prohibitory Provisions of Standard Contracts for Dog and Cat Grooming Services
<內容> The percentage of citizens having pets continue to rise, and more and more consumers consider their dog and cat family members. Business operators have thus begun providing a variety of pet grooming services (nail clipping, shaving, bathing/SPA skin care, fur/hair trimming) in response to the market demand. To prevent consumer disputes, promote fair contracts, and balance the rights and interests of both consumers and business operators, the Ministry of Agriculture (hereinafter referred to as the MOA) drafted the Mandatory and Prohibitory Provisions of Standard Contract for Dog and Cat Grooming Services in accordance with the authorization provided in Article 17, Paragraph 1 of the Consumer Protection Act. The draft was passed at the 91st meeting of the Consumer Protection Committee of the Executive Yuan, approved by the Executive Yuan, and then publicly announced by the MOA on May 12, 2025. The MOA will subsequently handle promotion and conduct inspections to urge business operators to comply with the provisions. Key points of the provisions are as follow:I.Description and confirmation of services: To let consumers understand the dog or cat grooming service they have chosen, business operators shall fully explain the grooming service, period, number of times, whether there is a designated service personnel, fees, and payment methods to the consumer, and prepare service records for consumers to confirm and retain. If fees are not clearly listed, business operators may not charge consumers the fee.II.Inquiries, duty of care, and handling of abnormalities: Before providing grooming services, business operators shall ask consumers about the dog or cat’s personality, whether it is aggressive, whether it has any diseases, and other matters that require attention, and check if the dog or cat is in a suitable condition for receiving the service. In addition, business operators shall provide a safe environment and proper care for the dog and cat during the grooming service. When business operators discover any abnormality in the part being groomed or the physical health of the dog or cat, they shall properly handle it and notify the consumer. If medical treatment is required, the dog or cat shall be sent to the veterinary clinic of the consumer’s choice first.III.Refund policies for cancellation or termination of contract:(I)Cancellation or termination of the contract at the consumer’s will: Consumers may cancel the contract at any time before grooming service is performed on the dog or cat. The consumer may terminate the contract at any time after the grooming service is performed. However, this does not apply to one-time services. The business operator shall refund the fee within 3 days and may deduct the agreed handling fee (which may not exceed 5% of the total contract price and may not exceed TWD 1,000) and the cost of the grooming services already performed.(II)Cancellation or termination of the contract for reasons attributable to the business operator: The consumer may cancel or terminate the contract if the business operator alters the service location or the dog or cat grooming service personnel designated by the consumer. Business operators shall refund the related fees to consumers within 3 days, and shall also compensate consumers for any other damages sustained.(III) Cancellation or termination of the contract for reasons not attributable to either party: If the contract cannot be performed due to natural disasters, accidents, government laws, and other reasons not attributable to either party, or if the dog or cat dies or becomes ill and cannot continue to receive the contract service, both parties may cancel or terminate the contract. Business operators shall refund the related fees to consumers within 3 days and may not charge any handling fees.IV.Handling of late pickup of the dog or cat by the consumer:(I)After the business operator completes the dog or cat grooming service, the consumer shall pick up the dog or cat at the time agreed upon by both parties. If the consumer picks up the dog or cat after the agreed time, no late fee shall be charged if the consumer is less than 30 minutes late. If the consumer is more than 30 minutes late and the parties agreed on late fees, the business operator may start charging late fees in accordance with the contract.(II)If the consumer fails to pick up the dog or cat after business hours of the day, the business operator shall notify the consumer or the emergency contact person. If the business operator is not able to contact the consumer or the consumer does not pick up the dog or cat after being notified, the business operator shall still fulfill their responsibility to take good care of the dog or cat and may charge a fee for breaching the contract (an additional 5% late fee, may not exceed 3 times the service fee per day).(III)If the consumer fails to pick up the dog or cat for more than 3 days, the business operator shall notify the animal protection agency-in-charge to handle it in accordance with the relevant provisions of the Animal Protection Act.V.Provision of performance guarantee: Business operators shall provide performance guarantee for 50% of the pre-paid dog and cat grooming service fees. However, if the contract period is less than 1 month, fees are charged on a monthly basis, or the cumulative unspent amount of pre-payments is less than TWD 10,000, the performance guarantee is not required. The Department of Consumer Protection of the Executive Yuan stated that according to Article 56-1 of the Consumer Protection Act, if a business operator is found in violation of the public announcement while utilizing the standard contracts and fails to rectify the situation within the time limit prescribed by the agency-in-charge, unless penalty provisions are otherwise stipulated by law, a fine no less than TWD 30,000 and no more than TWD 300,000 shall be imposed. If the business operator fails to rectify the situation within the second prescribed time limit, a fine no less than TWD 50,000 and no more than TWD 500,000 shall be imposed, and repeat fines may be imposed for each subsequent violation.
<上版日期>114-05-12
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<來源網址>https://cpc.ey.gov.tw/en/4212D8C5A29ACA5F/9b73c95d-c11d-4d60-bd28-9c305e21dc19
<標題>Quality Testing and Labeling Inspection Results of Commercially Available Kids Toothbrushes
<內容>To protect the rights and interests of children, the Department of Consumer Protection of the Executive Yuan (hereinafter referred to as the DCP) purchased 25 samples of commercially available kids toothbrushes (15 samples from mortar-and-brick stores and ten samples purchased online) in May 2024, for testing and labeling inspection in accordance with National Standards of the Republic of China (CNS) 15503 General Safety Requirements for Children's Products. No plasticizer and heavy metals were found in any of them. With regard to the results of inspections on labeling, one sample do not meet requirements and the competent authority had been requested to handle the matter pursuant to the laws.Kids toothbrushes are a product in which children will use daily. In view that phthalate ester (PAEs) plasticizer is a type of environmental hormone, and will damage the balance and functions of the endocrine system, long-term exposure may lead to feminization in boys or sexual prematurity in girls. Meanwhile, heavy metals such as lead may cause acute lead poisoning. Accumulation in certain organs in the body may lead to chronic poisoning, which is detrimental to health. As such, to protect the wellbeing and safety of children, the DCP performed quality testing (including testing for plasticizers and dissolution test for heavy metal) and labeling inspection on kids toothbrushes. The relevant results are as follows:I.Quality testing: All products met requirements. No plasticizers and heavy metals were found.II.Labeling inspection: One item failed to meet requirements.(I)Labeling non-compliance pursuant to the Commodity Labeling Act: The label of an imported toothbrush indicated a domestic enterprise as the manufacturer. Also, the English name of the foreign manufacturer or commissioned manufacturer was not found. This is the only toothbrush noted for non-compliance.(II)Labeling non-compliance pursuant to the CNS: Four products failed to indicate the suitable age on their labels. Kids toothbrushes are not considered a product subject to mandatory inspection. Complying to CNS 15503 is voluntary, not compulsory. Therefore, the non-compliance cases are not deemed violations.For the product which was not in line with the Commodity Labeling Act, the DCP had requested the competent authority, the Bureau of Standards, Metrology and Inspections (BSMI), Ministry of Economic Affairs (MOEA) to handle the matter pursuant to the laws. For the products not in line with the labeling prescribed in the CNS, the DCP had requested the BSMI to encourage enterprises to comply with requirements set in the CNS. For non-compliance found in the inspection on labeling, the BSMI had made an official request to the overseeing local government to require the enterprise in question to make improvements within a duration imposed. For the products not in line with the labeling prescribed in the CNS, upon guidance by the BSMI, the enterprises are willing to indicate the suitable ages for their products.With regard to the deficiencies found in quality testing, following resolutions passed in the 89th DCP meeting, apart from requesting the MOEA to handle the product not in line with the Commodity Labeling Act, the DCP should also strengthen the promotion on accurately performing product labeling of kids toothbrushes imported or sold on e-commerce platforms. Consumers are also advised to pay attention to the labels when making purchases to protect their own rights and interests.The DCP would like to remind consumers that kids toothbrushes must be replaced regularly to maintain the oral hygiene of children. When selecting kids toothbrushes, consumers should pay attention to the following matters:I.Check the suitable age of use and select the age-appropriate toothbrushes.II.Do not purchase kids toothbrushes from an illegitimate source or with ambiguous labeling. Before purchasing, it is advisable to check whether the labeling of the name, address, place of origin of the manufacturer or importer, and material used, etc. is complete.III.Pay attention to the manufacturing date, expiry date, etc., of kids toothbrushes. Purchase those within the expiry date.The more attention you pay, the more peace of mind you get. Pay more attention when purchasing kids toothbrushes and you can enjoy peace of mind knowing that your children's oral health is well protected.
<上版日期>113-11-22
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<來源網址>https://cpc.ey.gov.tw/en/4212D8C5A29ACA5F/a398fd11-ff27-46e6-8788-1ea12885c775
<標題>Results of Joint Inspection of Fitness Centers
<內容>To protect consumer rights, the Department of Consumer Protection (hereinafter referred to as the DCP) of the Executive Yuan conducted a joint inspection of fitness centers in May 2024. The inspection covered 21 fitness centers in Taipei City, New Taipei City, Taoyuan City, Taichung City, Tainan City, Chiayi City, and Yilan County. The findings were as follows: 7 establishments failed to meet requirements for building safety management, 1 for fire safety management, 10 for environmental safety management of drinking water equipment, 14 for standard contracts for fitness centers, and 15 for standard contracts for fitness coach services. Relevant agencies-in-charge have been requested to urge local governments to press operators to promptly rectify deficiencies identified during the inspection.With increased health awareness among the public and the easing of pandemic restrictions, visits to fitness centers have become a frequent occurrence. To ensure public safety and protect consumer rights, the DCP conducted a joint inspection of fitness centers across the aforementioned special (Executive Yuan-governed) municipalities and counties (cities) in May 2024. The inspection results are summarized as follows:I.Building safety management: 7 establishments failed to meet requirements, with the main deficiencies being failure to conduct declarations of building public safety inspections, failure to obtain permits for alterations of use, and failure to secure permits for interior renovations.II.Fire safety management: 1 establishment failed to meet requirements, with the deficiency being failure to report changes in fire safety managers to the local fire department.III.Environmental safety management: 10 establishments failed to meet requirements for continuous drinking water supply equipment. Main deficiencies included failure to maintain drinking water equipment at least once a month with corresponding maintenance records, failure to conduct water quality testing as required, and failure to place testing and maintenance records in a visible location by the equipment for inspection by the relevant agencies-in-charge.IV.Standard contracts for fitness centers: 14 establishments failed to meet requirements. Main deficiencies included a lack of recognizable reviewing period provisions, failure to disclose public liability insurance coverage information at a visible location on-site and on websites, and failure to post warning labels for potential hazards associated with improper use of various equipment.V.Standard contracts for fitness coach services: 15 establishments failed to meet requirements. Main deficiencies included a lack of recognizable reviewing period provisions, failure to disclose public liability insurance coverage information at a visible location on-site and on websites, failure to state that no penalties or fees of any kind may be charged for contract termination due to reasons beyond the control of the operator, and imposing additional restrictions on the reasons for the suspension of coach-led classes.The DCP hereby calls on fitness center operators and consumers to take note of the following:I.When using standard contracts, business operators must ensure compliance with the “Mandatory and Prohibitory Provisions of Standard Contracts for Fitness Centers” and the “Mandatory and Prohibitory Provisions of Standard Contracts for Fitness Coaches” set forth by the agencies-in-charge. In addition, business operators must provide consumers with sufficient time to review contracts thoroughly.II.Before signing a contract, consumers must carefully review the terms, particularly when signing coach contracts. Consumers should confirm whether a specific coach is assigned and avoid purchasing too many sessions upfront to prevent disputes over contract termination refunds if the coach resigns, changes, or if sessions cannot be completed. Additionally, consumers should report any improper course sales tactics by business operators to the agencies-in-charge in a timely manner.III.Business operators should ensure proper maintenance of indoor air quality and drinking water equipment in fitness centers to protect the health of the public.
<上版日期>113-09-06
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<來源網址>https://cpc.ey.gov.tw/en/4212D8C5A29ACA5F/6775eca2-cb8b-4360-a1f2-e7a6b316d61e
<標題>Quality Testing and Labeling Inspection Results of Commercially Available Protein Powder
<內容>To protect the rights and interests of consumers, the Department of Consumer Protection of the Executive Yuan (hereinafter referred to as the DCP) purchased 20 samples of commercially available protein powders for testing and labeling inspection between March and April 2024. All of them met the quality testing requirements. With respect to labeling inspection, all protein content and nutrition labels are in compliance with the regulations, except for seven food labels. The local health authorities penalized them in accordance with the law and required the enterprises to make improvements.In recent years, more people are paying attention to fitness and health in Taiwan. Not only those who engage in exercise and fitness, the elderly also choose protein powder for supplementation. In view of the rich variety and flavors of such products currently on the market, the DCP sought to understand the quality and labeling of these protein powders. It thus purchased 20 samples from brick-and-mortar stores and online platforms between March and April 2024. Quality testing (including testing for complete aflatoxins, Staphylococcus aureus, and Salmonella) and labeling inspection (including protein content nutrition labels and food labels) were conducted. The inspection results are as follows:I.Quality testing: In terms of testing for complete aflatoxins, Staphylococcus aureus, and Salmonella, all met the requirements.II.Protein content in nutrition label: All 20 products met the requirements.III.For food label, a total of seven items were not in compliance with the regulations. Deficiencies included:(I)The responsible (manufacturing) companies were not indicated.(II)The nutrients were not claimed for "moderate intake" or "supplementary intake."(III)Nutrients claimed on the package were not listed on the nutrition label.(IV)Claims on the outer packaging were untrue, exaggerated, or misleading.(V)The text "*Reference value not set" was not included below the nutrition label.For violations of food labeling regulations, the Taiwan Food and Drug Administration of the Ministry of Health and Welfare ( TFDA) not only requested local health authorities to impose penalties pursuant to the law, but also required the companies to complete and document the improvements undertaken.The DCP reminds consumers to pay attention to whether the name and address of the manufacturer or importer, place of origin, ingredients, expiration date and nutrition labeling information are clearly and comprehensively indicated when purchasing high-protein foods. If the nutrients claimed on the packaging are not listed in nutrition labels, or claims on the package are untrue, exaggerated, or misleading, the labels are considered non-compliant. In addition, before taking high-protein foods, you may refer to the Chinese Dietary Reference Intakes published by the Health Promotion Administration of the Ministry of Health and Welfare (HPA) to evaluate whether the dietary protein intake has met the daily requirem
<上版日期>113-08-12
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<來源網址>https://cpc.ey.gov.tw/en/4212D8C5A29ACA5F/c4156ce4-53b1-4791-816b-88316aac31c9
<標題>2023 Top Five Consumer Complaint Categories
<內容>In 2023, private final consumption expenditure grew by approximately 8.41%, which is the largest jump for almost 30 years, amounting to TWD 11 trillion for the whole year, which is a historic high. With the growth in consumption, the number of complaints and mediation in 2023 amounted to 78,682 cases, increasing by 8,056 cases from 70,626 cases in 2022.According to Executive Yuan’s Department of Consumer Protection (DCP), in 2023, first-time complaints amounted to 62,848 cases, accounting for almost 80% of all consumer complaint cases in Taiwan. The top five categories of consumer complaints were “Online Games,” “Shipping and Logistics” “Food Products,” “Clothing, Leatherwear and Shoes,” and “Cram Schools,” totaling 20,111 cases and accounting for 32% of all first-time complaints. Of which, online games topped the list for three consecutive years. Due to businesses selling expired food products and violating food safety regulations, food products ascended to the third place from the fourth last year. For cram schools, there were businesses going bankrupt unexpectedly, and therefore, the category jumped to the fifth place for the first time since 2018.The DCP would like to remind consumers to pay attention to the following:I. When playing an online game, consumers should get to know the management regulations of the game and the odds of winning in promotional events announced by the game developer. Apart from avoiding using illegal plugins, consumers are advised to choose games developed or distributed by domestically-registered companies to protect their own rights and interests.II. When purchasing air tickets, apart from ensuring the passenger name in Chinese and English corresponds to the passport, consumers should also find out about the regulations on ticket cancellation, ticket change, baggage allowance, etc. stipulated by different airlines. If valuables are involved, consumers are advised to keep them safe in a carry-on luggage so as to protect their own rights and interests.III. When using services offered by a food delivery platform, consumers should find out the food ordering process, payment method and delivery process. Following food ordering, the payment page should be screenshot and saved so that when a dispute arises, contact information of both parties are kept for the integrity of evidence. After the food ordered is received, consumers should check the order immediately. If the food received differs from the order, the consumers should inform the seller promptly to protect their own rights and interests.IV. When purchasing food products, consumers are advised to choose products with unbroken packaging. The package label should clearly indicate the best before date and other information as prescribed by the central competent authority. Meanwhile, consumers should also retain the receipt of the purchase. In the event that the food emits strange odor or contains foreign objects, the remnant of the food product should also be retained for examination and evidence preservation purposes.V. A landing page is common among social media or web portals, where it highlights terms of cash on delivery, prices lower than the market, seven-day cool-off period, limited time offer, and whether it provides contact number and address of the company. If a consumer has retrieved the package and made the payment, he or she should open and check the package as soon as possible. If the product does not meet expectation or contains a defect, but the consumer is unable to contact the seller or sender, he or she may make use of goods return and refund services or assistance provided by the courier or convenience store to avoid having his or her rights and interests violated.VI. When shopping online, consumers are advised to find out about the reputation of the seller or platform, examine the related goods return information, and make use of third-party payment or escrow services to protect their own rights and interests, as well as avoiding disputes.VII. When registering for cram schools, consumers are advised to select those that are legally approved. For example, if a cram school collects tuition fee for more than one month, it is required by law to provide a performance guarantee mechanism so as to protect consumer rights and interests.
<上版日期>113-05-17
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<來源網址>https://cpc.ey.gov.tw/en/4212D8C5A29ACA5F/7aa64d6d-4c7e-4a12-bf04-c310783a9eff
<標題>Ethylene oxide examination and food labeling inspection results of commercially available foods
<內容>To protect the rights and interests of consumers, the Department of Consumer Protection (DCP) of the Executive Yuan purchased a total of 45 samples of jams, spreads, shacha sauces, and cheeses in November 2023 for ethylene oxide examination and food labeling inspection. No ethylene oxide was detected during the examinations, and all products were found to be in compliance with regulations. As for the results of the food labeling inspection, 6 items did not meet the regulations, and the health authorities have imposed penalties in accordance with the law while also requiring the manufacturers to complete improvements.These inspections have been conducted due to the discovery of residual pesticide ethylene oxide in the “Formaggio Marinated Mozzarella" and Sonoma brand “Country Selection” cheeses imported by Costco Wholesale Taiwan, Inc. in 2023 following random inspections by the health authorities. Ethylene oxide is classified as a primary carcinogen that has not currently been approved for pesticide use in Taiwan, nor has ethylene oxide gas been approved for food disinfection. Therefore, to ensure food safety for the general public, in November 2023 the DCP proceeded to purchase a total of 45 samples of the abovementioned food products from physical stores in Taipei City, Taichung City, Kaohsiung City, and Yilan County to conduct ethylene oxide examinations, and instructed the local health authorities to carry out food labeling inspections. The relevant examination and labeling inspection results are as follows:I.Ethylene oxide examination: None were detected, and all products were in compliance with regulations.II.Food labeling inspection: 6 items did not meet the regulations, and the main deficiencies were as follows:(I)Label features fonts smaller than 2 mm: 5 items failed to meet the requirements.(II)Responsible manufacturer’s contact number not indicated on label: 1 item failed to meet the requirements.(III)Expiration date not indicated on label: 1 item failed to meet the requirements.(IV)Net weight label and nutrition facts label values not consistent with actual contents: 1 item failed to meet the requirements.Regarding food labeling not in compliance with regulations, the Food and Drug Administration of the Ministry of Health and Welfare has asked local health authorities to impose fines totaling NT$160,000 in accordance with the law and require the violating manufacturers to complete improvements.The DCP hereby urges the public to pay attention to whether labels hold complete information, including product name, names of contents and food additives, manufacturer name and contact information, place of origin, expiration date and nutritional information, etc., when making purchases to protect their own rights and interests.
<上版日期>113-04-26
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<來源網址>https://cpc.ey.gov.tw/en/4212D8C5A29ACA5F/26b4ca90-230a-4aef-8e04-848a8af688ba
<標題>Review of Pre-Sales Housing Contracts Gives Buyers Peace of Mind
<內容>The Department of Consumer Protection of the Executive Yuan (hereinafter referred to as the DCP), the Department of Land Administration of the Ministry of the Interior, and the Land Administration Bureau (Department) under each special municipality and county (city) conducted the 2023 Review of Standard Contracts for Pre-Sales Housing from September to December 2023 in order to understand the compliance situation of "Mandatory and Prohibitory Provisions of Standard Contracts for Pre-Sales Housing" among construction companies.The DCP carried out an inspection on the contracts for pre-sales housing of 50 construction projects throughout the nation, 15 items for each such project, including land location and parking space specifications, total contract price, and acceptance. Of the 750 items checked, 22 items failed to meet certain requirements. The overall rate of noncompliance was 2.9%, the content of which was distributed across 13 projects. The DCP then asked the Land Administration Bureau (Department) of each special municipality and county (city) under the jurisdiction of the Department of Land Administration of the Ministry of the Interior to take actions against construction companies whose contract content did not comply with regulations in accordance with the provisions of Article 81-2, Paragraph 5 of the Equalization of Land Rights Act. A total of NT$1.2 million in penalties was imposed.Among the inspection items, the number and major types of the more severe violations are as follows:I.A total of 4 construction projects failed to meet the requirements of "land location and parking space specifications".(I)Failed to specify basic information such as the "nature", "location" and "type" of the parking spaces.(II)Failed to specify the "height" of the parking spaces.II.A total of 4 construction projects failed to meet the requirements of "total contract price."(I)The contract only provided the "total contract price" and did not separately list the "land price" and "housing price (the proprietary portion price and the shared portion price must be separately listed)".(II)Incorrectly entered the "content" of the price; the sum of the various prices was inconsistent with the total contract price.III.A total of 3 construction projects failed to meet the requirements of "reviewing period."(I)The reviewing period was less than 5 days.(II)Review period was judged as unreasonable based on the "start date of contract review", "signing date," and "payment of signing fees date."IV.A total of 3 construction projects failed to meet the requirements of "acceptance".(I)The amount of the deposit reserved for housing transfer was less than 5% of the total price of the housing.(II)Construction companies set their own "acceptance standards" in the contract and considered some defects as compliant; or limited the defects to a certain extent before there was an obligation for repair.The DCP calls on construction companies to draft contract terms in accordance with the provisions of "Mandatory and Prohibitory Provisions of Standard Contracts for Pre-Sales Housing." Construction companies shall not affect consumers' judgment by deliberately concealing important information, the DCP also says. Also, construction companies may not use the "freedom of contract" to add contract terms that are not included in the "Mandatory and Prohibitory Provisions of Standard Contracts for Pre-Sales Housing" and that are not beneficial to consumers.The DCP reminds consumers that in accordance with the provisions of Article 47-4, Paragraph 1 of the Equalization of Land Rights Act, unless there are legal circumstances, the sales contract cannot be transferred by reselling to a third party after the contract has been signed. Please carefully evaluate your own ability and requirements before signing. It is also recommended, to protect your own rights and interests, that you take the following steps before signing a contract:I.Go to the Actual Price Registration Website to confirm the status of the construction contract.II.Check each contract term one by one to see if it complies with regulations in "Mandatory and Prohibitory Provisions of Standard Contracts for Pre-Sales Housing."III.If the contract terms of a construction project fail to meet the requirements, consumers may refuse to sign the contract. Consumers may also report the issue to the competent authority.
<上版日期>113-03-26
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<來源網址>https://cpc.ey.gov.tw/en/4212D8C5A29ACA5F/17790de9-0553-466f-94a6-f0a13d0dc639
<標題>Quality Testing and Labeling Inspection Results of Commercially Available Sliders
<內容> To protect consumers' rights and interests, the Department of Consumer Protection (DCP) of the Executive Yuan and the Bureau of Standards, Metrology and Inspections (BSMI), Ministry of Economic Affairs (MOEA) jointly tested the quality and inspected the labeling of 15 sliders sold in the market between May and June this year (2023). Results showed that all products passed the quality testing. Six products did not pass the labeling inspection, and the competent authority has required the businesses to make improvements in accordance with regulations. Due to the high popularity of children's sliders that do not have pedals and chains in recent years, and to protect the health and safety of children, the DCP randomly purchased 15 products sold in toy stores, sporting goods stores, and baby products stores in New Taipei City and Taipei City, as well as on e-commerce platforms. The BSMI commissioned the Taiwan Testing and Certification Center to conduct quality testing according to CNS 4797 "Safety of toys (General requirements)" and its series of standards, and to inspect related labeling (including product labeling, Commodity Inspection Mark, and national standards Chinese labels). The quality testing and labeling inspection results are as follows:I. Quality testing: All 15 products passed.(I) Chemical testing:1. Heavy metal content: All products passed.2. Plasticizer content: All products passed.3. Formamide content: The handles of only 3 products contained foam and all 3 products passed.(II) Physical testing: All products passed.(III) Electric drive testing: Only 3 products used batteries and all 3 products passed.II. Labeling inspection: Six products did not pass the inspection.1. Commodity Inspection Mark: Three products did not pass, including: No Commodity Inspection Mark and no inspection record.2.Chinese labels: Four products did not pass, including: The "Suitable age" labels on the internal and external packaging were inconsistent, the "Suitable age" labels on the outer packaging of two products were inconsistent, and one product was not labeled. Regarding Chinese labels that did not meet requirements, the Ministry of Economic Affairs' Central Region Office (now handled by the BSMI) previously asked the local competent authority to require businesses to complete improvements. The 84th Meeting of the Consumer Protection Committee of the Executive Yuan (CPC) adopted the resolution for the BSMI to strengthen slider management from the source and regulations on post-market surveillance and labeling, especially for "Suitable age" labels. Such labels on product packaging must be consistent with the actual sliders, and they must be included as a key inspection item. The BSMI was asked to look into adding warnings for the use of sliders, such as "Children must be accompanied by an adult" and "Pay attention to pavement condition."The DCP reminds parents to pay special attention to the following matters when purchasing and letting their children use sliders:I. Sliders are ride-on toys that must be subject to inspection. Parents should pay attention to whether the product has a Commodity Inspection Mark when making a purchase, and select a slider suitable for the child's age according to the contents of the Chinese labels.II. Sliders do not have a brake function and mainly rely on children's feet for braking. Children should wear protective gear when using sliders. Do not use sliders on the road to protect the child's safety.
<上版日期>112-12-15
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<來源網址>https://cpc.ey.gov.tw/en/4212D8C5A29ACA5F/f8610ddd-56f0-4cc6-9711-35ca71da15c5
<標題>Inspection Results of Quality Testing, Labeling of Commercial Microwave Ovens
<內容>As microwave ovens shorten the time required for heating food, they have become common kitchen appliances in modern households. As such the Department of Consumer Protection (DCP) of the Executive Yuan conducted inspections to verify whether the quality and labeling of commercial microwave ovens meet requirements.The inspectors randomly purchased ten microwave ovens from brick-and-mortar stores and e-commerce platforms in February 2023 for quality testing (including tests on temperature rise, leakage current, dielectric withstand voltage, abnormal operations, structure, microwave leakage, and surface impact on the oven door), comparison of essential components, and permitted energy consumption standards (including energy efficiency and standby power consumption). They also inspected the labeling (including product labeling, energy labeling, Commodity Inspection Mark, and national standards labeled in Chinese). The test results for quality, comparison of essential components, and permitted energy consumption standards meet requirements. With regard to the results of inspections on labeling, two microwaves do not meet the requirements and the competent authority has required the businesses to complete improvements in accordance with regulations.When purchasing and using microwave ovens, the DCP would like to remind consumers of the following:I. Consumers can refer to the energy efficiency ratings on product labeling when purchasing microwave ovens. A higher value means higher compliance with energy conservation requirements.II. Many brands are now offering microwave ovens with a wide variety of functions. Consumers should carefully read the instructions in the manual before use.III. Consumers should avoid impacts or tapping on the surface of the oven door (i.e., the tempered glass), because damage to the surface could result in shattering of the glass when heating.
<上版日期>112-10-13
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<來源網址>https://cpc.ey.gov.tw/en/4212D8C5A29ACA5F/dfb2f58e-22b7-415c-b732-6e4607b7c85c
<標題>Pay Attention when Signing Tenancy Contracts to Protect Your Housing Rights
<內容> "House Leasing and Rental Management" is an important housing policy adopted by the government to ensure housing justice. The Department of Consumer Protection (DCP) of the Executive Yuan, the Department of Land Administration of the Ministry of the Interior, and the Land Administration Bureau (Department) under each local authority carried out the "2023 Inspection of Standard Contracts for House Leasing" between April and May this year (2023), in order to understand the compliance of subleasing companies with the "Mandatory and Prohibitory Provisions of Standard Contracts for House Leasing." The DCP inspected 50 house leasing contracts used by the top 25 subleasing companies in terms of market share, and inspected 15 items of each contract, including "lease term," "repair," and "early termination of tenancy contract." A total of 750 items were inspected and 219 non-compliant items were found. The overall non-compliance rate of the contracts was 29.2%, and the non-compliant items were spread among 32 contracts. The DCP asked the Department of Land Administration of the Ministry of the Interior to supervise the Land Administration Bureaus (Departments) under each local authority in ordering subleasing companies to make corrections to non-compliant items in their contracts within the time limit prescribed in Article 56-1 of the Consumer Protection Act. Corrections have been completed for 28 contracts. The consumers of the remaining four contracts felt that the contents of the contracts did not affect their rights, so no corrections were made with consideration to the stability of the contracts. The provisions in the "Mandatory and Prohibitory Provisions of Standard Contracts for House Leasing" all involve consumers' housing rights. The DCP reminds consumers to pay attention to the following provisions before signing tenancy contracts:I. Regulations on the lease term(I) A subleasing company only has the right to lease a house to a tenant after signing a subleasing contract with the landlord and the contract is still effective.(II) Consumers must examine the documentation that proves lawful subleasing by the subleasing company, and make sure that the "period of the tenancy contract does not exceed the period of the subleasing contract," in order to avoid not having the right to occupy the house.II. Regulations on repair(I) In principle, the subleasing company is responsible for repairs when there are damages to the house or auxiliary equipment. If a subleasing company delays making repairs, the tenant may make the repairs and request repayment of repair expenses or deduct the expenses from rent.(II) Consumers must check the contract for any clauses that reduce the subleasing company's repair responsibilities through separate negotiations or prohibit consumers from making repairs on their own, in order to protect their housing rights.III. Regulations on provisions for early termination of tenancy contract(I) Important matters, such as whether the parties to a tenancy contract may terminate the contract before it expires, the advance notice period, and the limit on liquidated damages if there are no statutory reasons for termination, are expressly stated in a tenancy contract to prevent any party from terminating the contract early without notice, which will create the dispute of the other party suddenly needing to move or the house becoming unoccupied.(II) Consumers must pay attention to the period required for advance notice and whether there are high liquidated damages if they intend to terminate the contract early due to personal reasons, in order to protect their interests from being damaged.IV. Regulations on return of rental house(I) When the lease is terminated, the landlord and tenant must jointly complete handover procedures, and the deposit and house shall be returned at the same time to be fair and reasonable to both parties of the tenancy contract.(II) Consumers must pay attention to time points for house handover procedures and returning the deposit specified in the contract, in order to avoid disputes after the lease is terminated. The DCP calls on subleasing companies to prepare contract clauses in accordance with the "Mandatory and Prohibitory Provisions of Standard Contracts for House Leasing," and to not change the contents of contracts under the name of "individual negotiation," or have "tenancy contracts with a period that exceeds the period of the subleasing contract," which will violate the basic concept of subleasing. The DCP also reminds consumers that while the environment of the rental house concerns the comfort and safety of their housing, the contents of subleasing contracts affect the protection of their housing rights. Consumers must properly inspect the actual condition of the house before signing a tenancy contract, in order to prevent future disputes. Consumers must also check if each item in the tenancy contract matches the "Mandatory and Prohibitory Provisions of Standard Contracts for House Leasing," and in the event that there are any non-compliant items, consumers should ask the subleasing company to make corrections or refuse to sign the contract. Consumers may also report violations to the Land Administration Bureau (Department) of the local authority.
<上版日期>112-08-11
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<來源網址>https://cpc.ey.gov.tw/en/4212D8C5A29ACA5F/4df83814-0ce9-47b9-a522-ef08ada72805
<標題>Inspection Results of Quality Testing and Labeling of Commercially Available Reclined Cradles
<內容>In October 2022, the Executive Yuan's Department of Consumer Protection (DCP) sampled and conducted inspections on 10 reclined cradles. Labeling check results showed that five cases were in violation of the Commodity Labeling Act, and nine cases did not meet the National Standards, CNS 15982 “Child use and care articles − Reclined cradles.” Furthermore, the quality of three items did not meet the above mentioned National Standards. The Central Region Office of the Ministry of Economic Affairs (MOEA) urged local authorities to handle vendors in violation of the Commodity Labeling Act in accordance with the law. Meanwhile, the Bureau of Standards, Metrology and Inspections (BSMI), MOEA had provided counsel on how to make improvements to vendors that failed to meet the National Standards in quality inspections or labeling of product information. In light of recent incidents involving reclined cradles abroad, the DCP had taken measures to protect children’s rights by randomly purchasing 10 different brands of commercially available reclined cradles from brick-and-mortar stores and online platforms. The Taiwan Center of R&D and Testing for Commodities was commissioned to conduct quality inspections based on the National Standards mentioned above. Additionally, the product labeling inspection was conducted by the Central Region Office and the BSMI. The results of tests and inspections were as follows:I. Labeling check(I) Commodity Labeling Act: Five products failed to meet requirements.Main violations:1. Not labeled in accordance with the “Labeling Criteria for Electrical Appliances and Electronic Goods”: Three products.2. Labeling of the country of origin was inconsistent: One product.3. Incomplete labeling of manufacture date: One product.(II) National Standards: Nine products failed to meet Section 7 regarding labeling of product information (including product labeling, purchase information, and user manual).Main deficiencies: Failure to meet Section 7 of CNS 15982 on labeling of product information, e.g., warnings on “the maximum weight of child suitable for product,” or that “this reclined cradle is not intended for prolonged periods of sleep.”II. Quality inspection: Conducted inspection pursuant to the National Standards(I) Structure: Three products failed to meet the requirements. The main deficiencies were finger entrapment and slippage of the reclined cradle.(II) Material properties (chemical properties and flammability): All met the requirements.(III) Packaging with non-permeability materials: All met the requirements.The inspection results of this case were reported to the Consumer Protection Committee (CPC) for resolution: Apart from requiring major sales channels, such as maternity and baby supply stores and e-commerce platforms to strengthen the promotion of the correct usage of reclined cradles, the competent authority, i.e., the MOEA, will also incorporate permanent labeling pursuant to the National Standards in media and magazines coverage for raising awareness. Moreover, permanent labeling will also serve as a major inspection item for spot checks in the future.Reclined cradles have been incorporated as items subject to inspection since November 1, 2022. Warnings such as the permanent label of maximum weight (under 6 or 9 kg) of a child for which the reclined cradle is intended for, “this reclined cradle is not intended for sleep,” and “do not leave children unattended,” are pertaining to the weight limit and usage method, which are crucial for the safety of children. Therefore, when purchasing or using reclined cradles, the DCP would like to remind consumers the following:I. When purchasing the product, pay attention to the manufacture date. Reclined cradles manufactured after November 1, 2022 will bear a commodity inspection mark, in which their quality is under government supervision. II. When using reclined cradles, pay attention to the following matters:(I) Take note of the weight limit of the product to avoid the risk of children tipping over.(II) Reclined cradles are child care products designed for caring or soothing children who cannot sit or stand on their own. They are not intended for children to sleep in. If a child falls asleep in a reclined cradle, he or she should be immediately transferred to a safe sleeping environment with a firm and flat surface (e.g., a crib) to ensure that the child maintains a supine position when sleeping.
<上版日期>112-06-20
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<來源網址>https://cpc.ey.gov.tw/en/4212D8C5A29ACA5F/b12396aa-ecc2-452b-97d1-5866df85e4f4
<標題>New Regulations to Protect Ticket Buyers and Audience of Sports Events
<內容>To avoid the recurrence of large-scale consumer disputes stemming from disappointment due to last-minute cancellation of star players, and to strengthen the ticket refund mechanism and regulations on the venue safety liability, the Consumer Protection Committee (CPC) of the Executive Yuan has reviewed and approved the “Mandatory and Prohibitory Provisions of Standard Contracts for Sports Event Tickets.” These regulations have since been promulgated by the Ministry of Education (MOE) to protect consumers’ rights to purchase tickets and attend sport events.In addition to prescribing a reviewing period of no less than three days and the method for reviewing the content of the contract, other key regulations are as follows:I. Delineation of the scope of application This case only applies to single-game tickets sold for sports competitions held domestically. “Season tickets,” which are a type of membership sale, do not fall within the scope of application.II. Announcements before a match(I) Before a match, vendors should announce a “list of players eligible to play” for the match. When changes are made to the list, vendors should notify consumers or make an announcement in a conspicuous manner to explain the reasons for the changes. If vendors fail to do so, consumers have the right to request a refund.(II) The team or coach has the right to make decisions regarding player deployment. The players in the “list of players eligible to play” do not necessarily mean that they will participate in the match.III. Regulating the ticket refund mechanism(I) Time limit for ticket refund1. Vendors shall clearly stipulate the time limit by which consumers can request a ticket refund before the match (excluding the day of the match and not exceeding seven days).2. Due to circumstances not attributable to both parties (e.g., rain) and resulting in the match postponement, consumers are eligible for a ticket refund before the date of the rescheduled match.(II) Transaction fee1. When the reason for a ticket refund is attributable to the consumer: A transaction fee of up to 10% of the ticket face value may be charged.2. When the reason for a ticket refund is not attributable to the consumer: No transaction fee shall be charged.(III) Mechanism to prevent ticket scalping1. For those who purchase tickets for resale to make a profit and not for personal use, vendors may refuse to provide a refund.2. Whether the tickets are considered “not for personal use” can be determined based on the number of tickets being refunded and other relevant facts.IV. Strengthening safety liability(I) Regulations for entry Vendors shall formulate regulations for entry (e.g., beverages in glass bottles or aluminum cans, straight umbrellas, and tripods are not allowed) to preserve the quality of the match and ensure the safety of athletes and consumers.(II) Number of attendees Due to considerations for public safety and evacuation, the number of tickets sold is specifically required not to exceed the “seating capacity” of the venue, or the number of audience prescribed by the agencies-in-charge at all levels.(III) Insurance Considering an ongoing match may be exposed to various risks (e.g., casualties due to a foul ball during a baseball game), vendors are specifically required to purchase public liability insurance.The Executive Yuan's Department of Consumer Protection (DCP) reminds consumers to pay attention to whether information of tickets sold provided by vendors and the ticket refund mechanism comply with the “Mandatory and Prohibitory Provisions of Standard Contracts for Sports Event Tickets” before they purchase tickets for a sports event. In case of related consumer disputes, consumers can assert their rights or file consumer complaints against the vendors pursuant to the law to protect their own rights.The DCP also urges organizers of sports events to avoid using advertising and marketing techniques that may be controversial when selling tickets so as to prevent “false advertising.” Information for tickets sold should comply with the “Mandatory and Prohibitory Provisions of Standard Contracts for Sports Event Tickets” and performance should be fulfilled accordingly. Should the contract content not conform to the said provisions, the content shall be revised within a prescribed period. For vendors who fail to do so within the prescribed time, the competent authority will impose a punishment in accordance with Article 56-1 of the Consumer Protection Act.
<上版日期>112-06-16